Terms of Service

By accessing or using the ClientLens service ("Service"), a product operated by Movo ("Company", "we", "us", "our"), including our website, dashboard, APIs, and SDKs, you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree with these Terms, you must not use the Service. We recommend reviewing these Terms periodically, as your continued use of the Service constitutes acceptance of any changes.

ClientLens is a feedback management platform for mobile applications. The Service provides:

• Mobile SDKs for iOS, Android, Flutter, and React Native to collect user feedback
• A web-based dashboard for viewing, managing, and analyzing feedback
• AI-powered classification and prioritization of feedback
• Integrations with third-party project management and communication tools
• APIs for programmatic access to feedback data
• Screenshot capture and annotation tools

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make commercially reasonable efforts to notify you of significant changes.

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access to your account
• Not share your account credentials with third parties

We reserve the right to suspend or terminate accounts that we reasonably believe contain false information or are being used in violation of these Terms.

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation
• Transmit any material that is defamatory, obscene, threatening, or otherwise objectionable
• Upload malicious code, viruses, or any software intended to damage or disrupt the Service
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to collect personally identifiable information without proper consent from end users
• Reverse engineer, decompile, or disassemble any part of the Service
• Exceed rate limits or use automated tools to overload the Service
• Resell or redistribute the Service without our prior written consent
• Repeatedly upgrade and downgrade plans to exploit free tier limits or promotional offers

We may investigate and take appropriate action against anyone who violates these restrictions, including removing content, suspending accounts, and reporting to law enforcement.

The Service, including its original content, features, functionality, design, and branding, is owned by Movo (operating as ClientLens) and is protected by international copyright, trademark, and other intellectual property laws. Our trademarks and trade dress may not be used without our prior written consent.

You retain all rights to the feedback data and content you submit through the Service. By using the Service, you grant us a limited, non-exclusive license to store, process, and display your content solely for the purpose of providing the Service to you.

Our SDKs are provided under their respective open-source licenses. Please refer to each SDK's repository for specific license terms.

Movo, operating as ClientLens, offers both free and paid subscription plans. By selecting a paid plan, you agree to pay the applicable fees as described on our pricing page.

Payment terms:

• Fees are billed in advance on a weekly, monthly, or annual basis depending on your selected plan
• We may change our pricing with 30 days' prior notice
• If payment fails, we may suspend access to paid features after a reasonable grace period
• You are responsible for all applicable taxes associated with your use of the Service
• Downgrading your plan may result in loss of features or data capacity

We want you to be satisfied with the Service. All paid subscriptions come with a 14-day money-back guarantee — no questions asked, no conditions, no exceptions.

If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your initial purchase or subscription renewal. To request a refund, contact us through our contact page or email [email protected]. You may also contact our payment processor, Paddle, directly at [email protected].

Refunds are processed within 5-10 business days and returned to the original payment method. For full details, please see our Refund Policy page.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENTLENS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to, use of, or inability to access or use the Service
• Any conduct or content of any third party on the Service
• Any content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

You may terminate your account at any time by contacting us or using the account deletion feature in your dashboard settings. Upon termination, your right to use the Service will immediately cease.

We may terminate or suspend your access to the Service immediately, without prior notice, if:

• You breach any provision of these Terms
• Your use of the Service poses a security risk to the Service or any third party
• Your account has been inactive for an extended period
• We are required to do so by law

Account Enforcement

We reserve the right to suspend or terminate accounts that engage in the following behavior:

• Repeated abuse of plan upgrades and downgrades to circumvent usage limits
• Fraudulent or manipulative use of billing features
• Continued violation of the Acceptable Use terms after a warning

Terminated accounts will lose access to the Service immediately. Any active subscription will be cancelled. Upon termination, we will delete your data in accordance with our Privacy Policy. You may request a data export before terminating your account.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Movo operates, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the applicable arbitration association.

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website and updating the "Last updated" date. For material changes, we will also notify you by email.

Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and may terminate your account.

If you have any questions about these Terms of Service, please contact us at:

You can reach us via our contact page at clientlens.online/contact.