Privacy Policy

Account Information

When you create an account, we collect your name, email address, and password. If you sign up through a third-party OAuth provider, we receive your name and email from that service.

Feedback Data

When end users of your mobile applications submit feedback through our SDKs, we collect the feedback content (type, title, description), optional screenshots, and device metadata such as device model, operating system version, app version, and screen name.

Usage Data

We automatically collect information about how you interact with our service, including pages visited, features used, timestamps, IP address, browser type, and referring URLs.

Custom Data

Our SDKs allow developers to attach custom metadata (extra_data) to feedback submissions. ClientLens processes this data on behalf of the developer, and the developer is responsible for ensuring appropriate consent from their end users.

We use the information we collect to:

• Provide, maintain, and improve the ClientLens service
• Process and display feedback submissions in your dashboard
• Send transactional emails such as password resets and account notifications
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve our product
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

We take the security of your data seriously. All data is transmitted over HTTPS/TLS encryption. Data at rest is stored on secure, access-controlled servers. We implement industry-standard security measures including encrypted database connections, regular security audits, and role-based access controls.

Screenshots and uploaded files are stored securely and are only accessible to authorized members of your project team. We do not access your feedback data except as necessary to provide the service or when required by law.

ClientLens integrates with third-party services at your direction, including project management tools (Jira, Linear, GitHub, etc.) and communication platforms (Slack, Discord, etc.). When you connect an integration, we share feedback data with that service according to your configuration.

We may use third-party service providers for hosting, analytics, email delivery, and payment processing. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our service. Essential cookies are required for the service to function. Analytics cookies help us understand usage patterns.

You can configure your browser to reject cookies, but this may limit your ability to use certain features of our service. Our SDKs do not set cookies on your end users' devices.

We retain your account data for as long as your account is active. Feedback data is retained according to your subscription plan and can be deleted at any time through the dashboard or by contacting support.

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, tax, or audit purposes. Uploaded screenshots and files are permanently deleted when the associated feedback is deleted.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request a machine-readable copy of your data
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us through our contact page. We will respond to your request within 30 days.

ClientLens is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete the information.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of the service after such changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

You can reach us via our contact page at clientlens.online/contact.