Refund Policy

All payments for ClientLens are processed by Paddle.com (Paddle Payments Ltd / Paddle.com Market Ltd), which acts as the Merchant of Record for all transactions. This means Paddle handles billing, payment processing, tax compliance, and refund fulfillment on our behalf.

As a result, all purchases are subject to Paddle's Buyer Terms and Conditions in addition to this Refund Policy.

All paid ClientLens subscriptions come with a 14-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of your initial purchase or subscription renewal.

No questions asked, no conditions, no exceptions. We want you to feel confident trying ClientLens, and this guarantee ensures there is no risk in giving it a try.

If you are a consumer based in the European Union or the United Kingdom, you have the statutory right to withdraw from your purchase within 14 days of the transaction date without giving any reason, in accordance with the Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013.

Our 14-day money-back guarantee fully covers this statutory right. You may request a refund within 14 days for any reason, and we will process it promptly.

You can request a refund through either of the following channels:

Contact Us Directly

Visit our contact page at clientlens.online/contact, provide your account email address with the subject "Refund Request", and include any relevant details about your subscription. You can also email us directly at [email protected].

Contact Paddle (Payment Processor)

Since Paddle is the Merchant of Record, you may also request a refund directly through Paddle by emailing [email protected] with your transaction details. Paddle handles all payment processing and can issue refunds independently.

Once your refund request is received:

• Refunds are processed within 5-10 business days
• The refund will be returned to the original payment method used for the purchase
• You will receive an email confirmation once the refund has been processed

You can cancel your subscription at any time from your account settings or by contacting us. To ensure your cancellation is processed before the next billing cycle, please submit your request at least 48 hours before the end of the current billing period.

Upon cancellation, your access continues until the end of the current billing period. If you are within the 14-day refund window, you may also request a full refund.

Nothing in this Refund Policy affects your statutory rights as a consumer. If you are based in a jurisdiction that provides additional consumer protections, those rights apply in addition to this policy.

For any disputes related to payments or refunds, you may also contact Paddle directly at [email protected], as they are the Merchant of Record responsible for processing all transactions.

If you have any questions about our refund policy or need assistance with a refund request, please do not hesitate to contact us.

You can reach us via our contact page at clientlens.online/contact or by email at [email protected]. For payment-related inquiries, you may also contact Paddle at [email protected].