Managing Feedback Across 20+ Client Apps: An Agency Guide

The Agency Challenge

Digital agencies face a unique challenge: managing feedback across dozens of client apps simultaneously. Each client has different expectations, timelines, and communication preferences. Without the right tools, feedback management becomes a full-time job.

Centralized Dashboard, Isolated Projects

ClientLens's multi-project architecture is built for agencies. Each client app gets its own project with isolated feedback, settings, and integrations. But you manage everything from a single dashboard with cross-project search, filtering, and analytics.

Setting Up Your Agency Workspace

Here's how to structure your ClientLens workspace for maximum efficiency:

1. One project per client app — Keep feedback isolated and organized
2. Consistent naming conventions — Use prefixes like "ClientName - AppName" for easy identification
3. Integration per project — Connect each project to the client's preferred project management tool (Jira, Linear, GitHub, etc.)
4. Team permissions — Assign team members to specific projects based on their client responsibilities

Workflow Automation

The real power comes from automation. Set up rules to:

• Auto-route critical bugs to the on-call developer
• Push feature requests to the client's backlog automatically
• Send weekly digest reports to client stakeholders
• Escalate unresolved issues based on SLA timelines

Client Reporting

Use the analytics dashboard to generate client-facing reports showing:

• Feedback volume trends
• Resolution times and SLA compliance
• Top-reported issues by category
• User sentiment over time

Scaling Your Agency

The Agency plan supports up to 25 projects with 5,000 feedbacks per month. For agencies managing more, contact us about custom enterprise plans with unlimited projects, dedicated support, and white-label options.